With over 20 years experience Fiona Martin is a practice management consultant helping designers to balance creativity and profitability, build culture and deliver best practice.
With over 20 years experience Fiona Martin is a practice management consultant helping designers to balance creativity and profitability, build culture and deliver best practice.
Want to change the status quo? Set the direction of your practice with a vision, goals and objectives, core values, service definitions, pricing review, financial plan, key business development actions + targetted marketing and PR initiatives. Implement the Top 10 business practices for architects.
Better manage your leads/enquiries/proposals and set a Go/No Go approach to save precious time and money and work with clients you want to, not have to.
Too focused on design outcomes and not business outcomes? Better manage projects and reporting, cashflow forecasting and budgetting. Get a handle on project performance and better manage scope creep. Improve time recording and measure productivity.
Every practice should have revenue goals. Get help to set and reach those goals.
Usually a lack of systems, not resources, is the problem. Undertake an audit of business systems, management reporting, company policies, procedures, agreements, proposals to give comfort that you’re on the right track or identify gaps or room for improvement.
Want to attract and retain the best staff and better induct and instill your values and culture? Who’s along for the ride? How do you get the right people on the bus and in the right seats (and the wrong people off the bus)? And who’s driving the bus? Know how to build culture and champion best practice.
Get help to ensure your practice is diverse and inclusive, offers flexibility and has a healthy gender mix at all levels. How does your practice address the culture of long hours and mental health? Have you cultivated a culture of design? What inhouse environmental and sustainability initiatives do you have? Know what to pay to be competitive and review your staff benefits structure.
Know what it takes to be an employer of choice.
Know your obligations as an employer? If you have a small or medium sized practice you need to know the top HR risks relating to Recruitment, Employment Law, Modern Awards and Pay Compliance, Performance + Behaviour Management, Termination and Safety among others.
Get up to date on industrial relations compliance and employer obligations when it comes to the Fair Work Act, National Employment Standards (NES) and Architects Award. Know how to handle staff grievances and resolve disputes. Know what best practice looks like when managing staff.
Get the buzz policies that everyone has these days.
No time for training, professional development or performance management? Get help with career planning, mentoring and setting promotion pathways. Set up a transparent bonus system and key performance markers. Reviewed your role descriptions.
Get more out of your senior team leaders. Do they know about inclusive leadership qualities and best project and time management? Want to hold them more accountable?
Lead your team to be the best.
Thinking about ownership transition? Looking at bringing in a partner? Want to offer equity or profit share? Thought about succession planning? Let’s talk about the future planning for the evolution of your practice.
Work for the now, but plan for the future.
Has your marketing plan fallen behind? Not enough time to follow up leads and enquiries? Reinventing the wheel each time you submit a proposal? Lost in differentiating your practice? Can’t get out there to network? Missed that awards entry deadline again?
Get a review of current marketing initiatives and some helpful advice on how to self manage your business development.
Feel like you’re always losing out to the other guys? What have they got that you haven’t?
Deep dive into what you are missing when competing for projects and candidates.